Return & Refund Policy

 

Return & Refund Policy (SwaD Swamini)

 

SwaD Swamini mein humara sabse bada dhyan aapko taaze, swadisht, aur high-quality snacks dene par hota hai. Kyunki hum khaane-peene ki cheezein (perishable food items) bechte hain, isliye humari Return & Refund Policy thodi alag hai.

Kripya dhyan de: Ek baar bik chuke products wapas nahi liye jaate (No returns or exchanges are accepted for delivered edible products).

 

1. Refund Ke Liye Yogya (Eligible for Refund) Mamle:

 

Hum refund sirf neeche diye gaye mamlon mein hi dete hain, jab aapka nuksaan hamari galti se hua ho:

Condition Action
Product Kharaab/Spoiled Hua Mila Agar product delivery ke waqt kharab/basi ho chuka ho ya usmein mold (phaphundi) ho.
Galat Product Ki Delivery Agar aapne Thekua order kiya aur aapko Gujiya mil gayi ho.
Tooti Hui/Damage Packaging Agar product ki packaging itni tooti hui ho ki product bahar gir gaya ho ya khane layak na bacha ho.
Product Mila Hi Nahi Agar order track karne par pata chale ki order kho gaya hai aur aapko delivery nahi mili hai.

 

2. Refund Ka Daawa Kaise Karein (How to Claim a Refund):

 

Agar aapka mamla upar diye gaye sharton ko poora karta hai, toh refund ke liye neeche diye gaye kadam uthayein:

  1. Turant Humein Inform Karein: Product milne ke 24 ghanton ke andar humein email ya WhatsApp ke zariye jaankari dein.

  2. Photos Zaroori Hain: Apne email mein kharab/galat product aur uski packaging ki saaf photo zaroor bhejein. Bina photo ke refund process nahi ho payega.

  3. Order Details: Apne Order Number aur apni contact details dena na bhulein.

Hum aapki jaankari check karenge. Agar aapka daawa sahi paya jata hai, toh hum aapko 3-5 working days mein refund bhej denge. Refund ki rashi (amount) aapki original payment method mein credit kar di jayegi.

 

3. Refund Ke Liye Ayogya (Not Eligible for Refund) Mamle:

 

Refund in mamlon mein nahi diya jayega:

  • Taste Pasand Nahi Aaya: Agar product ka swaad aapki umeed ke anusaar nahi hai.

  • Late Inform Karna: Agar aapne delivery ke 24 ghanton ke baad humein jaankari di.

  • Delivery Delay: Agar order delivery company ki vajah se thoda late hua ho.

  • Galat Address: Agar customer ne galat ya adhura address diya, aur order deliver nahi ho paya.

Hum aapko vishwaas dilate hain ki SwaD Swamini mein hum hamesha behtar se behtar service dene ke liye tayaar hain. Agar aapko koi dikkat ho toh kripya humse ( Contact No. +919031570576, E-mail : swadswamini@gmail.com ) par sampark karein.