FAQ

Q1. Aapke products mein kaunsi samagri (ingredients) use hoti hai?	Hum shuddh aur high-quality samagri ka hi istemaal karte hain. Jaise shuddh desi ghee/refined oil, gehun ka aata/maida, gur/cheeni. Hum koi artificial colour ya chemical preservatives use nahi karte hain. Har product ke packaging par ingredients ki list di gayi hai.
Q2. Kya aapke snacks vegetarian (shakahari) hain?	Ji haan! Humare sabhi products 100% pure vegetarian hain.
Q3. Kya aapke paas sugar-free ya healthy options available hain?	Filhaal hum paramparik vidhi aur samagri se hi snacks bana rahe hain. Hum jaldi hi apne menu mein healthy, low-sugar, ya atta-based options add karne ki koshish karenge.
Q4. Thekua, Gujiya, aur Nimkin ki shelf life (kitne din tak taaze rahte hain) kya hai?	Agar inhein airtight container mein thandi aur sookhi jagah par rakha jaaye, toh: Thekua aur Kajuriya: 20 se 25 din tak. Gujiya: 15 se 20 din tak. Nimkin: 1 se 2 mahine tak.

Sawaal (Question)	Jawab (Answer)
Q5. Hum order kaise track kar sakte hain?	Order ship hone ke baad, hum aapko email aur SMS ke zariye tracking number aur link bhejenge. Aap us link par click karke ya humari website par 'Apna Order Track Karein' section mein number daal kar status check kar sakte hain.
Q6. Order deliver hone mein kitna samay lagta hai?	Order prepare karne mein 1-2 din aur delivery mein sheheron ke hisaab se 3 se 7 din tak lag sakte hain. Hum hamesha koshish karte hain ki aapke snacks jald se jald aur taaze aap tak pahunche.
Q7. Kya aap cash on delivery (COD) ki suvidha dete hain?	Filhaal hum COD ki suvidha nahi de rahe hain. Aap Net Banking, UPI, Credit/Debit Cards jaise secure online payment options ka istemaal kar sakte hain.
Q8. Agar mera order damaged ho ya galat product mile to kya karein?	Agar aapko damaged ya galat product milta hai, toh delivery milne ke 24 ghanton ke andar saaf photos ke saath humein swadswamini@gmail.com par email karein. Kripya humari Return & Refund Policy padhein.

Sawaal (Question)	Jawab (Answer)
Q9. Kya aap bulk orders (bade order) lete hain?	Ji haan! Tyohaaron, shaadiyon, ya corporate gifting ke liye hum bulk orders lete hain. Special pricing aur customization ke liye kripya humein swadswamini@gmail.com par contact karein.
Q10. Kya aap international delivery karte hain?	Filhaal hum sirf Bharat (India) mein delivery kar rahe hain. Jald hi hum international shipping shuru karne ki yojana bana rahe hain.